Guests Services Manager
Closing Date:

Hours of Work: 40 hours per week (Weekend working is required)

Location: Sandy Balls, New Forest

Role: Guest Services, Holiday Sales

Salary: £

Transport Provided: No

Accommodation: No

What we need in a nutshell

We want you to lead our Guest Services team to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.

What you’ll be doing

Working as part of our team of holiday heroes, reporting to the Guest Experience Manager, you will be running the Guest Services department.

For you, this includes:

Spending lots of your time with guests, meeting and greeting to check them into their accommodation.
You will be responsible for managing holiday bookings.
Resolving customer complaints.
Liaising with and helping out colleagues onsite to ensure that our guests is experience always excellent.

One more thing…holidays happen at holiday times, so you may need to work your magic on bank holidays and weekends too.

Skills, experience and qualities you’ll need

If you can demonstrate the following, we’d love to hear from you:

Outstanding people skills – friendly, patient and always ready to help
Previous Management or Supervisors experience
Exceptional organisation skills and able to keep a good few plates spinning
A solid understanding of budgeting and finance
Experience in a customer-facing or sales role

It’s the icing on the cake if you have experience in the holiday sector specifically, but don’t worry if you haven’t, we provide plenty of training.

It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – have a read about it here and decide if it describes you.

Want to join our team? Here’s how to apply

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at

Good Luck!

Apply for Guests Services Manager

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