Receptionist
Closing Date:

Position Overview
To manage administration, reception and assist the Administration Supervisor and Manager on a practical and administrative basis. Attend to visitors, guests and owners and deal with enquiries on the phone and face to face. Supply information regarding Broadlands Park & Marina and the surrounding area to customers.

Main responsibilities
• Manage aspects of holiday sales including, arrivals/departures, housekeeping, enquiries, guest feedback, and complaints.
• General liaison with owners including responding to letters and emails.
• Compile and develop owner files.
• Ensure all administrative policies and procedures are kept up to date.
• Responsible for the banking control sheets, petty cash, payment overviews, monitoring
income from bank accounts and debt management.
• Compile and submit financial reports in a timely manner.
• An understanding and continued learning and development regarding the park budget and forecasting.
• An understanding and continued learning and development of caravan/site licences.
• Understanding the ‘Management Submission Document’ and relevant reporting deadlines
• Producing of reports required by head office.
• Health and Safety reporting (in the absence of the Assistant Manager and Maintenance Supervisor).
• Working with the General Manager to maintain a safe and profitable work environment.
• Oversee the organising of owners’ events.
• Supporting the property sales team when required (including presenting to potential purchasers and providing all necessary information). Also, able to submit sales paperwork and complete sales when instructed (including caravan handovers).
• Addressing and responding to complaints.
• Responsible for stock control of flood cabinet and first aid kit and submitting checklists when required.
• Responsible for ensuring COSHH safety sheets are suitable, relevant, and up to date.
• Monitor approved contractors and new supplier applications.

Other responsibilities and tasks
• Reception duties such as answering the telephone, face to face enquiries, opening and directing mail, general filing etc.
• Taking and relaying messages.
• Attend training and updating employee training records.
• Type any documents/letters as and when required by the General Manager.
• Logging keys in and out of the key record book.
• Assisting with the arranging of owner’s events.
• Responsible for ensuring the office/reception is presentable, clean and tidy
• Ensure the Service Charge, GNDC and Trade Waste files and spreadsheets are kept up to date.
• General understanding of the Service Charge, GNDC and Trade Waste Accounts.

Any additional tasks which may arise at the Assistant Manager’s discretion. This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing development of the role and needs of the organisation.

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