Role Overview
The General Manager is responsible for the overall operational performance, guest experience, and commercial success of Charteroak’s four locations, with a primary base at and day-to-day focus on Stonerush Lakes and Southern Halt.
This role provides leadership across all operational areas, working closely with department heads and site teams to ensure consistent standards, safe operations, and delivery of the Charteroak brand experience across the group.

Key Responsibilities
• Lead day-to-day operations at Stonerush Lakes & Southern Halt
• Support heads of departments across all Charteroak locations including maintenance, guest services, sales, F&B and leisure
• Ensure consistent delivery of Charteroak brand standards and guest experience
• Take overall responsibility for health & safety, compliance, and risk management across all sites
• Support financial performance through budgeting, cost control
• Identify opportunities to improve profitability, efficiency, and occupancy
• Lead, develop, and motivate teams, fostering a positive and high-performance culture
• Ensure all parks are safe, well-maintained, and presented to brand standards
Skills & Experience
• Senior management experience in hospitality, leisure, or a multi-site environment
• Strong knowledge of health & safety and compliance requirements
• Commercially aware with proven leadership and communication skills