About Us
We are a 5-star, award-winning, family-run glamping and touring site featuring 36 glamping accommodations and 10 grass touring pitches, located close to the estuary. We pride ourselves on providing a welcoming environment and excellent guest experiences.
Role Overview
We are seeking reliable and customer-focused couples to join our on-site team. This role involves living and working on-site and would suit candidates who enjoy outdoor work, hands-on tasks, and delivering high standards of customer service. Full training will be provided where required.
On-site accommodation (holiday home) is provided as part of the role. The position includes an on-call rota for emergencies (up to 5 evenings per week).
Key Responsibilities
• Welcoming and assisting guests
• Responding to customer enquiries in a professional and timely manner
• Carrying out hot tub maintenance routines (full training provided)
• Cleaning and preparing accommodations for guest arrivals
• Grounds maintenance, including mowing, strimming, and general upkeep
• Checking and maintaining playground equipment
• Cleaning toilet and shower facilities
• Litter picking and site presentation
• Completing routine compliance checks
• Supporting and maintaining health and safety procedures across the site
• Delivering a high level of customer service and resolving issues efficiently and professionally
Requirements
• Friendly, approachable, and dependable
• Strong communication and customer service skills
• Willingness to live and work on-site
• Ability to work outdoors and carry out physical tasks
• Basic DIY skills are beneficial but not essential (training provided)
Benefits
• Company pension
• Employee discount
• Free parking
• On-site accommodation provided
We are an equal opportunity employer and welcome applications from all qualified candidates.