Receptionist – Deer’s Glade Caravan & Camping Park, North Norfolk

Join the team at Deer’s Glade, an award-winning, family-run caravan and camping park known for its welcoming atmosphere and excellent facilities. We’re seeking a friendly and organised Receptionist to be a key point of contact for our guests.

Role Overview:
This varied role involves managing reception, assisting in the park shop, and handling caravan storage administration, ensuring a smooth and positive guest experience from booking to departure.

Key Responsibilities:

Guest Interaction: Warmly welcome guests, provide information, handle enquiries, manage check-ins/outs efficiently.
Bookings Management: Process bookings accurately via phone, email, and in-person using our system. Monitor online bookings and special requests daily.
Shop Duties: Serve customers, handle cash/card transactions, manage stock levels, restock shelves, and maintain shop tidiness.
Caravan Storage: Liaise with storage clients, prepare agreements, log payments, and manage records. Coordinate stored van movements.
Administration & Upkeep: Ensure reception and shop areas are clean. Accurately cash up the till daily. Relay important communications to owners/relevant staff. Assist with general administrative tasks.
Hours:

Full-time, permanent position.
5 days per week (regular days off: Wednesday & Sunday).
Seasonal working hours:
Low Season: 10:00 am – 4:00 pm
Mid Season: 9:00 am – 5:00 pm
High Season: 8:30 am – 6:00 pm
Flexibility may be needed during peak periods.
Reports To: The Park Owners

Ideal Candidate Profile:

Previous receptionist or customer service experience highly desirable.
Proficient computer skills; comfortable learning new booking software.
Excellent communicator – friendly, approachable, and people-oriented.
Organised, proactive, reliable, and able to manage multiple tasks.
Trustworthy with accurate cash handling skills.
A flexible team player happy in a busy, customer-facing role.
What We Offer:

Starting hourly wage of £13.50, with potential for increases based on skills/experience.
A permanent position within a successful, supportive family business.
Work in a beautiful North Norfolk countryside setting.
Be part of a friendly team environment.